Warranty Policy

Innodesign Inc. warrants that all products are free from material and manufacturing defects. All products carry a worldwide warranty of 2 years from date of purchase.

If there is a problem with your device, please use the contact form to obtain a Return Material Authorization (RMA). All goods to be returned must have an RMA number,

A Return Authorization (RA) is required before returning product to the company. Contact us using the form at the right (below on phones) with Name, date of original purchase, dealer name with location where product was purchased and what is wrong with the product. We will ask for a copy of the original receipt in our follow up email. We normally respond within 1 business day with some exceptions primarily due to holidays and when we are traveling for special events & trade shows.  

We need this information to properly process a warranty claim and products returned without a valid RA number will be refused by our Receiving Department. 

RA (Return Authorization) Request

Flask 1.0
Flask 2.0
Wave 1.0
Wave Plus
Please help us by giving as much info as possible in the problem section. We usually handle warranty in the country of origin. We usually respond within business day (US) however esp. when we are at special events like travel shows and industry shows like CES, we may take a little longer. 
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